What is Cathy's Retailer Program?
Exclusive to our brick and mortar stores, Cathy's Concepts is happy to present our Retailer Program. Offering a better, more inclusive customer experience, our Retailer Program will give you easy access to all our online resources, including order entry, wholesale pricing, an extensive image library, online product information and details, special promotions, handy demo videos and our individualized customer portal.
Almost instantaneously, you'll gain access to our personalized retailer advantages, which present you with your very own Sales Representative, developmental tools, marketing and business resources, full inventory, low pricing and head's up promos and offers.
In business for over 20 years with an online presence exceeding the last decade, Cathy's Concepts has the experience and expertise necessary to help your company gain a more substantial competitive advantage. Since 1988, we have been delighted to serve our customers. We not only have over twenty years of experience manufacturing and selling wholesale wedding goods and personalized giftware, but we also have over ten years of drop shipping experience, giving us an extra edge of know-how and professionalism.
Benefits of Cathy's Retailer Program
Cathy's Concepts' Retailer Program offers a wide array of beneficial resources that will help stimulate your business' growth and opportunities. Because our success is based directly on your success, we make it a priority to help all our customers excel. When you sign up for our Retailer Program, you'll gain immediate access to the following:
How Do I Get Started?
If you would like to become an authorized Cathy's Concepts' dealer, you must have a valid Resale Tax ID and credit card. New customers are required to pay a $500 activation fee to open an account.
How much does Cathy's Retailer Program cost?
We require a $500 activation payment.
How do I get a Customer Login and Password once I set up an Account?
You will be assigned a Retailer Identification number and password when your account is activated by your account representative immediately follow your first contact. Along with interest, you will also need a valid tax ID and credit card to acquire all our retailer program's benefits.
How long does it take to get the Set Up my Account?
Call us Monday thru Friday, 8am to 5pm EST, and we'll have your account set up within 24 hours.
What is the Turnaround Time for orders purchased?
Fast shipping, as well as a 99% accuracy and in stock rate, is part of our guarantee; therefore, all orders will be shipped within 2-3 business days of purchase.
How are orders Shipped?
We ship through UPS. UPS shipments can be shipped by Standard / Ground, 2nd Day Air or Overnight.
How is Freight determined?
You will only be charged UPS actual freight. We also have an economy option for shipments under a pound for $5.00.
Will I receive a Tracking Number once package is Shipped?
Yes. An automated email is immediately sent out pending each order.
How do I access your Wholesale Pricing?
To protect our retailers, our wholesale price list is only available once your account has been activated by your opening order.
Returns & Exchanges
Unfortunately, due to the fact that most of our products are intended for a one time usage and many items are personalized, we cannot accept returns on any merchandise. All sales are final.
Should you receive a damaged item, please call our Customer Service Department at (800) 969-7417 with your invoice number, and we will send out a replacement at no charge. All claims must be made within 2 business days of shipment.
Do you ship internationally?
Yes, we do. Please contact our Customer Service Department at (800) 969-7417 for our International Retailer Program or email us at firstname.lastname@example.org.
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