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What is Cathy's Retailer Program? Exclusive to our brick and mortar stores, Cathy's Concepts is happy to present our Retailer Program. Offering a better, more inclusive customer experience, our Retailer Program will give you easy access to all our online resources, including order entry, wholesale pricing, an extensive image library, online product information and details, special promotions, handy demo videos and our individualized customer portal. Almost instantaneously, you'll gain access to our personalized retailer advantages, which present you with your very own Sales Representative, developmental tools, marketing and business resources, full inventory, low pricing and head's up promos and offers. In business for over 20 years with an online presence exceeding the last decade, Cathy's Concepts has the experience and expertise necessary to help your company gain a more substantial competitive advantage. Since 1988, we have been delighted to serve our customers. We not only have over twenty years of experience manufacturing and selling wholesale wedding goods and personalized giftware, but we also have over ten years of drop shipping experience, giving us an extra edge of know-how and professionalism. Benefits of Cathy's Retailer Program Cathy's Concepts' Retailer Program offers a wide array of beneficial resources that will help stimulate your business' growth and opportunities. Because our success is based directly on your success, we make it a priority to help all our customers excel. When you sign up for our Retailer Program, you'll gain immediate access to the following:
Getting Started How Do I Get Started? If you would like to become an authorized Cathy's Concepts' dealer, you must have a valid Resale Tax ID and credit card. New customers are required to purchase a minimum $250 order of assorted stock to open an account. For additional information, please contact us at info@cathysconcepts.com. If you are a current customer please send us an e-mail to request your retailer login and password. FAQs How much does Cathy's Retailer Program cost? There is a nominal setup fee requiring a minimum wholesale order of $250, including the product of your choice. I don't need $250 worth of product. Can I just order a few items and see how it goes? Because Cathy's Concepts strives to protect the integrity and professionalism of the bridal and gift industries, our opening order amount is given to guarantee that only qualified retailers are purchasing our low, wholesale prices. Therefore, to ensure the success of both of our companies, the first order must include a minimum of order of at least $250 of product. Can I choose my own opening order items or do you have a set package I'm required to purchase? We encourage all our Retailer Program customers to select your own opening order items based on your business' needs and interests. There are retailer packages available geared toward the popularity of the product line, as well as items that display and merchandise well. We are more than happy to assist you with a list of top and best sellers, in order to provide you with the best products possible. Can I place my opening order online? Your opening order activates your account. Until your account becomes active, we won't be able to assign you a retailer login and password; therefore, first orders must be taken by phone, but we encourage all customers to utilize the quick and easy online order entry for all future purchases. How do I get a Customer Login and Password once I set up an Account? You will be assigned a Retailer Identification number and password when your account is activated by your account representative immediately follow your first contact. Along with interest, you will also need a valid tax ID and credit card to acquire all our retailer program's benefits. How long does it take to get the Set Up my Account? Call us Monday thru Friday, 8am to 5pm EST, and we'll have your account set up within 24 hours. How much to Re-Order? There are no minimums for re-orders when placed using our easy online order entry. Otherwise, there is a $50 minimum order for all purchases made by phone or fax. What is the Turnaround Time for orders purchased? Fast shipping, as well as a 99% accuracy and in stock rate, is part of our guarantee; therefore, all orders will be shipped within 2-3 business days of purchase. How are orders Shipped? We ship through UPS. UPS shipments can be shipped by Standard / Ground, 2nd Day Air or Overnight. How is Freight determined? You will only be charged UPS actual freight. We also have an economy option for shipments under a pound for $5.00. Will I receive a Tracking Number once package is Shipped? Yes. An automated email is immediately sent out pending each order. How do I access your Wholesale Pricin To protect our retailers, our wholesale price list is only available once your account has been activated by your opening order. Do you have a Catalog? Yes, but we encourage all our retailers to browse our extensive product availability online to access a full listing, as well as up to the minute inventory, pricing and specials. Because Cathy's Concepts is constantly bringing in new products year round, it's impossible for our catalog to keep up with all the new and hot trends. Returns & Exchanges Unfortunately, due to the fact that most of our products are intended for a one time usage and many items are personalized, we cannot accept returns on any merchandise. All sales are final. Should you receive a damaged item, please call our Customer Service Department at (800) 969-7417 with your invoice number, and we will send out a replacement at no charge. All claims must be made within 2 business days of shipment. Do you ship internationally? Yes, we do. Please contact our Customer Service Department at (800) 969-7417 for our International Retailer Program or email us at info@cathysconcepts.com. |
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